Privacy Policy
Effective Date: June 14, 2025
SendLetterToInmate.com respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our service.
1. Information We Collect
We collect the following personal information:
- Your name and email address (when you fill out a contact or order form)
- Letter content and recipient details (name, inmate ID, facility address)
- Uploaded files (optional photos or attachments)
- Technical information like IP address, browser type, and access time
2. How We Use Your Information
Your information is used only to:
- Prepare and deliver your letter to the selected facility
- Contact you if there’s an issue with your order
- Send you order confirmations or support messages
- Prevent abuse and detect fraud
We do NOT sell, rent, or share your personal data with third parties for marketing purposes.
3. Who We Share Information With
We may share necessary information with trusted third-party providers in order to complete your order:
- Stripe or PayPal (for payment processing)
- Lob.com or PostGrid (to print and mail your letters)
- Our web hosting and security providers
These providers are required to safeguard your information and only use it to provide their services.
4. Data Security
We use secure, encrypted connections (HTTPS) and restrict access to your personal data. Uploaded documents and personal details are stored only as long as necessary to fulfill your order.
5. Cookies and Tracking
We use basic cookies and analytics tools to improve the website. You can control cookie settings in your browser. We do not use cookies for advertising or behavioral tracking.
6. Your Rights
If you live in a region with specific data privacy laws (such as GDPR or CCPA), you may request to:
- Access your data
- Correct or update your information
- Delete your data from our systems (if no legal reason to retain it)
To make a request, please contact us.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page. Continued use of our service means you accept the updated terms.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us.